# Contact LLMwithCrypto

> Reach LLMwithCrypto by email for help with the API, payments or your account, and report misuse to the abuse address. What to include, and what never to send.

- URL: https://llmwithcrypto.com/contact/
- Last updated: 2026-10-23
- Publisher: LLMwithCrypto (https://llmwithcrypto.com)

Support works by email and is answered by people. Write to the right address, include the details below, and never send an API key in a message.

**Quick answer — How do I contact LLMwithCrypto?**

Email support@llmwithcrypto.com for help with the **LLMwithCrypto** API, a payment or your account, and abuse@llmwithcrypto.com to report misuse. A person replies within 12 hours, seven days a week. As of 23 October 2026 there is no phone line and no live chat. Never put an API key in an email: support does not need it, and nobody from our team will ask for one.

## What should a support email contain?

Enough to find the call or the payment without a back-and-forth:

- **For an API problem:** the time in UTC, the model id, the HTTP status code, the error message and the request id if your client logs it. A short code sample helps.
- **For a payment:** the coin, the network, the amount sent and the transaction ID.
- **For a refund:** the date of the credit pack and what went wrong; the [refund policy](https://llmwithcrypto.com/refunds/) explains the rules.

Do not include your account number or a key. If support needs to tie the message to an account, it will ask you to sign in and open a ticket from the dashboard.

## What can support help with?

- Pointing an SDK, LangChain or an agent at the API, and choosing between models.
- Raising a rate limit. Every account has a per-minute request and token limit, shown in the dashboard; ask support and it can be raised.
- Payments that arrived with the wrong amount or late.
- Refund requests under the refund policy.
- Questions about what the [acceptable use policy](https://llmwithcrypto.com/acceptable-use/) allows.

Support cannot add closed models such as GPT or Claude, or share the content of prompts: we do not keep it.

## How do I report misuse?

Write to abuse@llmwithcrypto.com with what happened, the time in UTC and any evidence you can share. Every abuse report is read by a person; accounts that misuse the service are suspended.

What counts as misuse is listed in the [acceptable use policy](https://llmwithcrypto.com/acceptable-use/): Child sexual abuse material, malware and attacks on systems, weapons capable of mass casualties, spam and fraud, harassment and threats, deceiving people that they talk to a human, and anything a model’s own licence or use policy forbids or that is illegal where you or we operate.

## How do I raise a payment problem?

Write to support@llmwithcrypto.com with the transaction ID, the coin and the network. A payment that arrives late still counts, at the rate of the moment it arrives. Funds sent on a network or in a coin that the payment page did not show may not be recoverable, so write before sending anything else. The [crypto payments page](https://llmwithcrypto.com/crypto-payments/) covers the common cases.

## Is there live chat or a phone number?

No. Email keeps a written record of each request, which matters when a payment or a refund is involved, and lets the person answering test your call before replying. A person answers support emails within 12 hours, seven days a week, and helps you point your SDK or agent at the API.

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LLMwithCrypto: LLMwithCrypto is an OpenAI-compatible LLM API for open-weight models — DeepSeek V4 Pro, DeepSeek V4.1 Flash, DeepSeek R1, Qwen3.5 397B A17B, Qwen3 235B A22B Instruct, gpt-oss-120b, gpt-oss-20b, GLM-4.7, Llama 3.3 70B Instruct, Gemma 4 31B, Mistral Large 3, Mistral Small 4 — paid per token from a prepaid crypto balance, at 5% below the median price of the public hosts. No KYC: no ID, no selfie, no documents. Prompts and outputs are not stored.